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Proofpoint Product Support Engineer in Singapore

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role and the Team

A seasoned professional: you have wide-ranging experience, to resolve complex issues. Also, strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex software technical issues with Proofpoint’s products.

You will interact directly with our large enterprise customers to provide advanced software technical support in a professional manner.

The Product Engineer is an experienced business professional who possesses a unique balance of technical depth, functional domain knowledge and strong interpersonal skills. This role will be responsible for determining features and functionality to support the company’s strategic DLP product lines as well as help drive the strategy and execution for future services. The Product Engineer will work closely with stakeholders across the organization to scope, define roadmaps and requirements.

You will act as an SME on a broad range of topics. You will work as a team with our account managers, SEs, customer success managers, and professional services to provide a positive customer interaction with Proofpoint. You determine methods and procedures for new assignments.

As part of the role, you will contribute to build the product effectively, helps shape the product through active contribution in product conversations, and provides a strong technical voice in the product development process to achieve sound product/technical tradeoffs.

You should thrive in a collaborative product development team where engineers, data scientists, PMs, and designers have seats at the table when defining and shaping the product, bringing their functional expertise but able to fluently converse about each other's domain.

Responsibilities Include

  • Technical presale support for ATG

  • Technical Training for the post sales organizations

  • Drive content development and creation of sales and systems engineer enablement content and assist enablement teams in training internal stakeholders

  • Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.

  • Serve as a product expert in customer engagements and help articulate and clarify areas of competitive differentiation

  • Act as an intermediary between customers & internal teams to resolve escalated & technical issues

  • Provide feedback to influence the product roadmap, providing requirements and technical details

  • Work closely with engineeringto develop and maintain a service roadmap, get “Happy” Customers” and drive references

  • Lead by example technically, professionally, and in dedication

Requirements

  • Hands-on experience trouble-shooting Microsoft Windows, Active Directory, good knowledge of Linux Operating System , Azure/AWS console administration, docker engine commands

  • Strong knowledge in powershell and command line scripting

  • Strong ability in troubleshooting software applications, complex distributed system environments involving multiple configurations and protocols

  • Strong experience in administration or support of Proofpoint security software

  • Excellent written and verbal customer-facing communication skills

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, our people – and the diversity of their lived experiences and backgrounds, thinking and perspectives, and work skills and experiences – are the driving force behind much of our success.

We hire the most innovative talent in the world to help defend our customers’ sensitive data and intellectual property from threat actors and malicious or careless employees.

Cyberattacks on critical infrastructure could threaten access to energy, water, transportation, health care, banking accounts and financial information, and other essential goods and services which is why our employees work every day to deliver world-class cyber resilience to approximately 8,000 enterprise customers around the world.

We embrace and foster the diversity of our team members, customers, stakeholders and consumers. Everyone is valued and appreciated for their unique backgrounds, experiences, thoughts and talents, all of which contributes to the growth and sustainability of our business.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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