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Proofpoint Technical Support Representative in Sydney, Australia

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Company overview

Proofpoint is one of the fastest growing publicly listed cyber security firms globally (multiple Gartner MQ and Forrester Wave leader), protecting Social Media, Cloud applications, mobile apps and Email channels.

People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats.

The Role

In our Customer Support team, we take pride in delighting and empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.

As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.

As part of a quickly expanding Support team, candidates have the opportunity to become Subject Matter Experts for our products. We value someone who can learn independently and quickly. We also believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we work as a team to meet the needs of all our customers using collaborative techniques with others on the team.

This role is open to both NSW and VIC.

Your day-to-day

  • Ensure high quality customer service and technical troubleshooting to both internal and external customers

  • Proactively research and integrate product changes into daily support process

  • Maintain a consultative approach to customer support and program implementation

  • Act as an intermediary between customers & internal teams to resolve escalated & technical issues

  • Maintain the customer-facing knowledge-based documentation

  • Perform other duties as assigned

What you bring to the team

  • Previous work experience in a customer support role required, preferably supporting a SaaS product

  • Experience troubleshooting browsers, networks, and general HTML is an added bonus

  • Must enjoy the rewards and challenges of a large dynamic, collaborative group

  • Adaptive skills, learns quickly, asks questions, and solves and resolves independently

  • High energy, confident, and enthusiastic attitude

  • Demonstrate innate customer care with strong verbal and written communication skills

  • Demonstrate smart decision making with attention to detail

  • Ability to identify resources and achieve exceptional customer satisfaction

  • Ability to support APAC hours (Singapore included)

Why Proofpoint

We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity — and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future

#LI-PC1 #LifeAtPFPT

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, our people – and the diversity of their lived experiences and backgrounds, thinking and perspectives, and work skills and experiences – are the driving force behind much of our success.

We hire the most innovative talent in the world to help defend our customers’ sensitive data and intellectual property from threat actors and malicious or careless employees.

Cyberattacks on critical infrastructure could threaten access to energy, water, transportation, health care, banking accounts and financial information, and other essential goods and services which is why our employees work every day to deliver world-class cyber resilience to approximately 8,000 enterprise customers around the world.

We embrace and foster the diversity of our team members, customers, stakeholders and consumers. Everyone is valued and appreciated for their unique backgrounds, experiences, thoughts and talents, all of which contributes to the growth and sustainability of our business.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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