Proofpoint Billing Support Specialist in Sunnyvale, California

Billing Support Specialist

Location:Sunnyvale, CA

Description

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

Our Billing Support Specialist is a key player to the service we provide our customers. The Billing Support Specialist is responsible for working with customers and internal employees to send invoices, answer customer questions, and resolve issues while maintaining a high level of customer service in all communications. This position is a prime opportunity for someone looking to launch their career with an industry leader.

Your day-to-day

  • Send invoices using email and vendor portals in a timely, efficient, and accurate manner

  • Maintain a clean record of customer accounts payable email addresses and invoicing portals

  • Maintain an audit trail of sending invoices (when they were sent, who they were sent to, etc)

  • Manage various invoicing email groups and address any customer concerns

  • Work closely with the Accounts Receivable team to ensure invoices were delivered and scheduled for payment

  • Additional billings tasks/projects, as needed

What you bring to the team

  • Prior experience with invoicing/billing is preferred

  • Ability to communicate effectively with necessary parties to ensure invoice detail and documentation is updated and entered in the system appropriately

  • Good analytical abilities to help answer questions and resolve issues

  • Ability to work in a high-pressure environment. When month and quarter end orders come flooding in, you have the stamina to work late until billings are completed!

  • Self-motivated with a knack for being meticulous, detail oriented, and organized

  • Must have strong people/customer service and communication skills

  • Solid MS Office and Computer skills – knowing how to create formulas in Excel a plus

  • High computer application literacy including Microsoft Office Suite, and ability to learn internal business systems

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!

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Proofpoint is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation or age.

Proofpoint does not accept unsolicited resumes from external recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any recruiter or agency fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.