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Proofpoint Technical Co-op Intern - Undergrad in Pittsburgh, Pennsylvania

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

In our Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.

The Quality Assurance team takes pride in building test plans that will encompass the customers’ use cases of our product and allows for both manual and automated testing opportunities.

Objectives and requirements of this position

  • Ensure high quality customer service and technical troubleshooting to both internal (Employees) and external customers (Administrators)

  • Proactively research and integrate product changes into daily support process.

  • Maintain a consultative approach to customer support and program implementation.

  • Excellent at multi-tasking and prioritizing.

  • Perform problem replication and file appropriate trouble tickets.

  • Work on manual and automated testing plans.

  • Assist with development and coding new features in some areas of the products.

  • Perform other duties as assigned.

What you bring to the team

  • Must enjoy the rewards and challenges of a large dynamic, collaborative group.

  • Adaptive skills, learns quickly, asks questions, and solves and resolves independently.

  • High energy, confident, and enthusiastic attitude.

  • Demonstrate innate customer care with strong verbal and written communication skills.

  • Demonstrate smart decision making with attention to detail.

  • Ability to identify resources and achieve exceptional customer satisfaction.

  • Computer Science, Computer Engineering and Information Systems majors are preferred.

Candidate Profile

You have the ability and interest in working full time (40 hours per week) remotely or in our Pittsburgh, PA office. You are currently pursuing an undergraduate degree and are successfully maintaining an above average GPA. The spring term co-op intern will rotate through our Customer Support and Quality Assurance teams (3 months in each). The internship is scheduled to last approximately 6 months between January - June 2024.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Proofpoint has earned several company recognition awards in 2023.

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.