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Proofpoint Sustaining Engineering Manager in Pittsburgh, Pennsylvania

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Company Overview

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

We are seeking a Sustaining Engineering Manager to join our team at our Pittsburgh office located in the Strip District.

The Role

The Sustaining Engineering Manager's focus is predominantly helping triage and assess the severity and impact of customer support issues as well as coordinating, correcting defects as well as communicating the root cause or resolution to internal and external stakeholders.

Your day to day

  • Work closely with the development team and customer support to understand end user issues

  • Work alongside other members of product development to design and implement fixes to product defects

  • Continually communicate progress to stakeholders

  • Use logging and monitoring tools to troubleshoot issues and understand root cause

  • Document known issues and use them to train the teams

What you bring to the team

  • BS in Computer Science, Engineering, or a related field

  • Strong debugging and problem-solving skills; experience with multithreaded applications or REST APIs a plus

  • Effective communication with internal teams as well as external customers

  • 5+ years of practical software development experience with enterprise applications

  • 5+ years of experience with Java, C# or Ruby; JavaScript, Ember.js framework, or SQL a plus

  • 2+ years of management experience running a team of 2-5 developers

  • Experience with logging/monitoring tools like Splunk, New Relic, Prometheus a plus

  • Demonstrated ability to work as a member of a team

  • Continuous learner, who learns new technologies and techniques independently

  • Effective self-starter, who can push their work forward and seeks guidance when necessary

Why Proofpoint

As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!

#LI-TC1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform

  • Blend innovation and speed in a constantly evolving cloud architecture

  • Analyze new threats and offer deep insight through data-driven intel

  • Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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