Proofpoint Senior Manager, Professional Services in Belfast, Ireland
Senior Manager, Professional Services
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
The Professional Services Manager will lead the professional services team strategy for the field sales organization, develop new services, as well as outline and implement best practices. This individual is responsible for managing a resource pool shared with other Professional Services PS Managers and will have approximately 4-5 direct reports and roughly 4-5 indirect reports. The ideal candidate has the demonstrated ability to ensure successful service delivery and build customer success.
The Professional Services Manager will implement a set of critical KPI to measure and manage the practice. The majority of the team members have assigned MBOs; the successful candidate must have demonstrated experience in defining, assigning, and managing MBOs for the team, ensuring they are S.M.A.R.T.
This is a critical and visible role as it involves support for many of Proofpoint’s accounts. The Manager is the Professional Services point of contact for all customers within their corresponding sales organization. The Manager will work with the sales organization to ensure successful customer deployment and high customer satisfaction
Manage the team of Professional Services consultant efficiently and effectively by defining critical KPI
Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high
Manage business forecasting, capacity planning, and service delivery
Present updates to executive team identifying risks, challenges, and proposed solutions
Core working hours 11am – 8pm
What you bring to the team
Demonstrated leadership, organizational, and communication skills
Define, implement, and maintain best practices
Plan and implement staff training and ensure continued knowledge improvement
Identify, create, and support career development for the members of team
Ability to develop clear action plans and drive processes and implement procedures
Results-oriented with ability to prioritize multiple objectives
Experience managing individuals within a matrix organization
As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!
Proofpoint is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation or age.
Proofpoint does not accept unsolicited resumes from external recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any recruiter or agency fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.